Returns & Refunds Policy

Under The Consumer Rights Act 2015 (CRA), bespoke, personalised, or customised goods are not eligible for returns or cancellations due to a change of mind. If the goods are made in accordance with the contract but the consumer decides they no longer want them or dislike them, there is no obligation to accept a return or provide a refund.

Faulty or Non-Conforming Goods
If goods are faulty or do not conform to the contract, the following terms apply:

• Within 30 Days: If a fault is discovered within 30 days of receipt, the consumer is entitled to request a full refund. However, the consumer may need to provide evidence of the fault or non-conformance.

• 30 Days to 6 Months: For faults discovered after 30 days but within six months of receipt, it is assumed the fault existed from the time of delivery. In this case, the seller is required to offer a remedy, such as repair, replacement, or a full refund. If the seller wishes to avoid providing a remedy, they must prove the fault did not exist at delivery.

• After a Repair/Replacement: If the goods remain faulty after repair or replacement, the consumer can exercise their Final Right to Reject and request a full refund.

• After 6 Months: After six months from receipt, the burden of proof shifts to the consumer to show that the fault was present at the time of delivery. If a refund is issued after this period, the seller may reduce the refund amount to account for the depreciation and usage of the goods over time.

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Delivery Policy

All of my jewellery items are made to order with care and precision. Below are the estimated dispatch and delivery times along with shipping details for your order:

• Keepsake Jewellery: Estimated delivery is approximately 4-6 weeks from the date of your order.

• Engagement, Wedding, and Re-Design Jewellery: As these items are fully bespoke, the delivery and dispatch timeline will be discussed with you prior to placing your order.

I take great care to ensure your orders are delivered safely and promptly. All items are sent via 1st Class Recorded Delivery, which requires a signature upon receipt to ensure the security of your jewellery. Gift cards will be sent via standard 1st Class.

Shipping Costs:

• Gift cards: £2.95.

• High-value items: Flat rate of £10 (free for orders over £150).

UK Deliveries Only: Currently, I ship to the UK only. If you require delivery to another country, please reach out to me directly to discuss possible options.

Once your order has been dispatched, you will receive a notification with tracking information to monitor its progress. My priority is to ensure your jewellery reaches you in perfect condition and with no delays.

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Payment Policy

• Keepsake Jewellery: Full payment is required at the time of ordering on the website.

• Engagement, Wedding, and Re-Design Jewellery: You have the option to either pay in full at the time of ordering or pay a 50% deposit when placing your order. The remaining 50% must be paid once the piece is complete and before dispatch.

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Privacy Policy

We respect your privacy and are committed to protecting your personal data. If you sign up for our newsletter or make a purchase online, we will keep your email address on file. We may use this email to send promotional offers or updates on our services. You can unsubscribe from these emails at any time by clicking the unsubscribe link included in the email.

We will never share your personal information with third parties.

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Customer Support

Customer satisfaction is my highest priority. If you encounter any issues or have any questions, please don’t hesitate to reach out—I am always here to help and will do my best to resolve any problems.

To get in touch, please visit my Contact page for the relevant details on how to reach me.

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Pricing & VAT

All prices listed on the website do not include VAT. Currently, I ship to the UK only, unless otherwise arranged directly.